退換貨標準(僅適用於配送到香港的訂單）

swim.is promise to provide you with “14-day Unconditional Returns Service” within 14 days after the receipt of your purchase (as determined by the date of signing for the purchase). You can return the products purchased at www.swim.is online shop for any reason or without any condition within 14 days of receiving your purchase. You need to bear the round-trip freight costs.

Please ensure that the items for returning is in a condition regarding unconditional returns request:

• No damage or stains on the packaging (Please ensure the shoes box is not damages or smudged)

• No damage or stains on the products

• No damage or stains on the accessories of the products

• Product remains unworn, unused and unwashed

• All Product tags present

• In Resell-able condition

• Due to hygiene concerns, all swimwear and accessories such as swimming gears, masks, socks, water bottle and shoe care products cannot be returned

Acceptable reasons are limited to the following circumstance:

• The color, design model and materials of product are not consistent with the description on the website

• There is any problem in the delivery process

• You dislike the product

• You purchase a wrong product

• You receive a product flawed or with any quality defects (Such product may be returned only in accordance with the return procedure for defective products and will subject to additional limitations.)

• For some specific offers / promotion events, a full return & refund is required for the orders purchased during the event. You have to return all the discounted products of the purchase, partial return & refund will not be accepted.

瑕疵品退貨

如果你認為商品有瑕疵，可以選擇退貨。請確保退回的商品符合下列退貨要求：

•泳衣泳褲類：簽收日起計30天非人為引起的質量問題，如：拉鏈損壞、衣服上配件,燙畫脫落等明顯嚴重瑕疵。

•游泳配件類：簽收日起計30天非人為引起的質量問題，如：背包印花脫落、泳鏡框脫落。

如非以上產品，請聯絡我們查詢。如有關瑕疵品退貨申請未能符合以上的要求，www.swim.is 將無法受理及擁有最終決定權。

Only regular priced items may be refunded. Sale items cannot be refunded.

退貨流程

本地配送之訂單:

如果您的訂單需要辦理退貨，請確保您的訂單符合退換貨標準，您可在網上咨詢或電話服務熱線辦理退貨，請按以下步驟進行：

    1. 提供訂單號，讓我們的客服為你建立退貨編碼。

    2. 選擇合適的退貨方式：

      1) 順豐速遞上門取件 (包括大嶼山, 東涌, 愉景灣及馬灣。其他離島地區及禁區暫不適用)；

      2) 您須親自將產品送至附近的順豐門市辦理退貨；

      3) 直接選用其他快遞公司寄回。

  在我們收到您退回的產品並確認符合退貨條件後，將根據您的需求盡快安排退款。

• 有關退回的產品包裝，請另外準備一個完整的袋子，妥善包裝退回的產品、送貨單或訂單，並將退貨申請編號寫在送貨單或紙上，一併寄回www.swim.is 倉庫。（請勿使用產品原透明包裝袋作為退貨外包裝，以避免產品於運送途中掉出遺失。）

換貨流程(僅適用於配送到香港的訂單)

如果您需要辦理換貨，請在收到產品即日起的14天內 (優惠產品、或指定產品除外，詳情請需參閱個別活動詳情)按以下步驟進行：

    1. 提供訂單號，讓我們的客服為你建立換貨編碼。

    2. 您須親自將產品送至附近的順豐門市退回產品；

    3. 我們在收到您的產品，確認沒有問題就會寄出換貨產品。

* 在寄回需要換貨產品時，請務必將換貨單編號寫在送貨單或紙上隨包裹寄回，否則將自行承擔換貨風險及自行承擔來回運費。

* 換貨的新產品將寄送到您原訂單的收貨地址，如需更改請在提交換貨申請時同時選擇新的配送方式和地址。

* 如果您申請換貨，在換貨完成前不可申請退貨；如果您訂單中的部分產品已申請換貨，在換貨未完成前，訂單內其餘產品無法再申請換貨。

• 查詢我的退換貨詳情, 請Whatsapp或致電我們幫您查看。

• 若您的貨款是以網上方式支付，我們在收到您退回的產品後，一般會在 4-7 個工作日內將您的貨款退回到您的付款帳戶中。（實際到帳日期需以銀行，微信，支付寶等處理週期為準）

Reasons for Unacceptable Returns/Exchange

• Products not meeting the criteria for “14-day Unconditional Returns”

• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.

• Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear.

• Damaged products due to use for longer than service life

• Damaged products due to improper wash

• Products with color fading due to display

• Products with unclean appearance

• Products not sold on swim.is Online Shop

swim is reserve the right of final interpretation

Need Help?

Just contact[email protected]us if you have any questions about return and refund